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Napoleon Furnace Review & Buying Guide
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15,000+
Napoleon
4.6
Average Rating By Homeowner
$5,500
Average Price Including Installation
Napoleon Furnaces At a Glance
Strengths
Areas for Improvement
Napoleon Furnace Review
Your complete 2024 buying guide for Napoleon furnaces — featuring top models, AFUE ratings, key features, warranty details, and more. Plus, get a free quote quickly and easily!
Buying a new furnace can be overwhelming, with countless options to research and compare. At Furnace Prices, we’re here to simplify the process and help you make a confident decision.
If you’re considering a Napoleon gas furnace, this guide covers everything you need to know. From an in-depth overview of Napoleon’s furnace lineup and warranty coverage to their standout features, we’ll walk you through every step.
We’ve also included a detailed comparison of Napoleon’s gas furnace models, highlighting differences in AFUE ratings, warranty terms, and key benefits—so you can easily find the right fit for your home.
When you’re ready to upgrade, this guide will equip you with all the information needed to select the perfect Napoleon furnace to keep your home comfortable year-round.
Also Read: The Best Furnaces for Canadians
The Bottom Line
Napoleon is a strong choice for homeowners with a moderate budget who value quality construction, innovative features, quiet operation, and solid warranty coverage. Their furnaces are thoughtfully designed with high-end components and built for long-lasting, reliable performance.
All Napoleon gas furnaces meet high-efficiency standards, though only half are ENERGY STAR® certified, and none exceed a 97% AFUE. Additionally, the brand does not currently offer modulating burner models, which may be a consideration for those seeking maximum efficiency and advanced temperature control.
Overall, Napoleon delivers a well-balanced mix of value, efficiency, and durability. While it may not be the top choice for those wanting the absolute most advanced or ultra-efficient furnace on the market, it's a dependable option that can significantly improve comfort and energy savings—especially when upgrading from an older system.
If you're looking for a compact, Canadian-made, and well-engineered furnace, Napoleon is a brand worth considering.
Napoleon Furnace Model Series Overview
Our model ratings are based on a proprietary scoring system that evaluates efficiency, features, warranty coverage, and overall value—making it easy to compare Napoleon furnaces across brands and price points.
Keep in mind that a lower grade doesn't necessarily mean a poor-quality product. More affordable models may receive lower scores due to fewer features or lower efficiency ratings, but they can still be excellent options for the right home and budget.
| Model | AFUE Efficiency | ENERGY STAR® Certified | Overall Grade | Warranty Grade |
|---|---|---|---|---|
| 9700 | 97% | No | B+ | A− |
| 9600 | 96% | Yes | A | A− |
| 9600Q | 96% | Yes | A | A− |
| 9500 | 95% | No | B | A− |
Each model in the Napoleon lineup is a high-efficiency furnace designed for reliable performance, but their features and certifications vary slightly, which is reflected in the grading.
Napoleon’s Entry-Level Furnaces
Average Price: $5,050 – $6,050
Model: 9500
- Type: Single-stage, multi-speed
- AFUE: 95%
- Key Feature: Equipped with Napoleon’s proprietary Vortex™ turbulator technology in the heat exchanger. This feature changes the airflow pattern to extract more heat from exhaust gases—offering condensing-like performance without a secondary heat exchanger.
Ideal For
This entry-level furnace is ideal for smaller homes or milder climates. While affordable, its single-stage operation isn’t optimized for maintaining consistent warmth during long or extreme cold spells. However, for the right-sized home, it delivers solid efficiency, reliable performance, and is backed by a strong warranty.
Napoleon’s Mid-Range Furnaces
Average Price: $5,550 – $6,550
Model: 9600Q
- Type: Two-stage, multi-speed
- AFUE: 96%
- Key Feature: Built with modular components, including a removable heat exchanger and blower, for easier maintenance and servicing.
Model: 9600
- Type: Two-stage, variable-speed
- AFUE: 96%
- Key Features:
- Includes the unique SureView™ Burner Window, allowing you to see the flame—great for both aesthetics and diagnostics.
- Designed with modular construction for simplified service and cleaning.
Ideal For
Mid-range Napoleon furnaces are well-suited for medium to large homes or regions with colder winters. With two-stage performance and high-efficiency ratings, they provide greater temperature control and comfort. These units also include advanced design elements not commonly found in other mid-range furnaces, making them a compelling choice for value-conscious buyers.
Napoleon’s Top-Tier Furnaces
Average Price: $6,050 – $7,050
Model: 9700
- Type: Two-stage, variable-speed
- AFUE: 97%
- Key Features:
- Most advanced Napoleon model
- Includes SureView™ Burner Window
- Features Clean Air Technology with UV-C sanitization, which kills airborne pathogens without chemicals
- Offers Napoleon’s best warranty coverage
Ideal For
The 9700 is Napoleon’s most efficient and feature-rich furnace, making it suitable for larger homes and colder climates. While it lacks a modulating burner, its two-stage operation and variable-speed fan still deliver consistent comfort. Homeowners looking for a premium furnace experience with superior build quality, quiet operation, and enhanced air purification will find excellent value in this model.
Recently Discontinued Napoleon Furnaces
- 9600E
- 9200
Exclusive Features from Napoleon
Napoleon furnaces come packed with thoughtful design elements and innovative features that enhance performance, comfort, and ease of maintenance. Here’s a breakdown of their standout technologies and whether they live up to the hype.
1. Whisper Quiet™ Technology
What Napoleon Says:
Near-silent operation thanks to a fully insulated cabinet and a specially designed motor that ramps up and down gradually, minimizing the noise typically associated with furnaces turning on or off.
In Plain Terms:
Whisper Quiet™ combines cabinet insulation, a sealed blower compartment, and a soft-start motor to keep furnace noise to a minimum. The gradual RPM changes reduce the “kick-on” noise common in traditional systems.
Is It Worth It?
Absolutely—especially for noise-sensitive homeowners. While other brands (like Amana, Lennox, and Bryant) also offer quiet operation features, Napoleon makes it standard across all models, which sets them apart.
2. Integrated Furnace Control (IFC)
What Napoleon Says:
Monitors safety devices, integrates with other home systems, and includes maintenance-friendly features.
In Plain Terms:
This advanced control board monitors system performance and displays error codes via LED lights for fast and accurate troubleshooting. It also integrates easily with add-ons like humidifiers or air purifiers and includes built-in service lights for technicians.
Is It Worth It?
Yes. While many brands now include diagnostic systems, Napoleon’s IFC is standard on every model, making maintenance easier and more efficient—potentially saving you money on service calls and repairs.
3. SureView™ Burner Window
What Napoleon Says:
A patented viewing window that allows you to see the clean blue flames in operation—a first in the industry.
In Plain Terms:
An actual window on the furnace’s front panel lets you visually confirm that the burner is working properly.
Is It Worth It?
It’s mostly a visual feature, but can be useful during troubleshooting. It’s not essential, but it’s unique—and Napoleon is the only brand offering it as standard on select models. Plus, it adds a cool, tech-forward aesthetic.
4. Vortex™ Turbulator
What Napoleon Says:
A special internal component in the heat exchanger that improves efficiency by extracting more heat from exhaust gases.
In Plain Terms:
The Vortex™ Turbulator forces air through a specific pattern inside the heat exchanger, acting similarly to a secondary heat exchanger—maximizing heat extraction without needing an extra exchanger.
Is It Worth It?
Yes. It boosts efficiency and reduces energy waste, making the furnace more cost-effective over time. Other brands have proprietary exchanger designs, but Napoleon’s approach is uniquely focused on replicating condensing furnace efficiency with fewer components, which helps keep prices competitive.
5. Clean Air Technology with HomeShield™ UV-C Lamp
What Napoleon Says:
Chemical-free air sanitization using a UV-C lamp to kill airborne pathogens and improve indoor air quality.
In Plain Terms:
This feature uses UV-C light to kill bacteria, viruses, mold, and allergens as air passes through the furnace, preventing contaminants from circulating through your home.
Is It Worth It?
Yes—especially for households concerned about air quality. UV air purification is proven to reduce allergens and pathogens, but is typically an add-on in most HVAC systems. With Napoleon’s 9700 model, it’s built-in and available as an upgrade on others, offering great value.
6. Modular Component Design
What Napoleon Says:
Easily removable components allow for faster service and simpler maintenance.
In Plain Terms:
Both the heat exchanger and blower compartments are modular and can be quickly removed. This makes regular maintenance, cleaning, and repairs far more efficient.
Is It Worth It?
Definitely. Service technicians can work faster, and you may benefit from lower labor costs. It also encourages proper upkeep since it’s easier to clean and maintain key components. Few brands offer this level of service-friendly design.
Final Thoughts on Napoleon’s Exclusive Features
Napoleon may not have the largest lineup, but their furnaces stand out thanks to a consistent set of high-quality, performance-boosting features across the board. While some features—like self-diagnostics or UV air purification—are available with other brands, Napoleon includes many of them as standard, offering real value and convenience.
If you're looking for a reliable, Canadian-made furnace that blends quiet performance, smart design, and practical innovation, Napoleon is a brand worth serious consideration.
Warranty Analysis
Warranty Terms
Napoleon offers top-tier coverage on all gas furnace models:
- 10-year parts warranty
- Lifetime heat exchanger warranty
- 10-year unit replacement warranty for 9500, 9600Q, and 9600 models
- 15-year unit replacement warranty on the premium 9700 model
The unit replacement warranty ensures that Napoleon will replace the entire furnace if the heat exchanger fails within the covered period.
Registration Requirement
To access the full benefits, you must register your Napoleon furnace within 60 days of installation. If unregistered:
- Heat exchanger still covered for 20 years
- Parts warranty reduced to 5 years
- No unit replacement warranty
Registration is simple—complete an online form with homeowner and contractor details, serial number, model, and installation date.
Conditions & Restrictions
To maintain warranty coverage, ensure:
- Professional installation by a licensed HVAC technician
- Installation follows Napoleon’s guidelines
- Annual maintenance per the owner’s manual (e.g., filter care)
- Installed in an owner-occupied, single-family primary residence
- Note: Secondary residences (cottages, rentals) are not covered
How Napoleon Compares
Napoleon's warranties rival or exceed many industry leaders:
- Few brands offer a unit replacement warranty—Napoleon includes it across most furnace lines.
- The 9700’s 15-year unit replacement warranty is among the best in the market.
- Comparable brands offering similar coverage include Goodman, Daikin, American Standard, and Amana—typically with 10-year limits.
- Many premium brands (e.g., Trane, Lennox, Carrier) don’t match Napoleon’s warranty levels.
Napoleon Add‑Ons & Accessories
- Thermostats: From basic to programmable, plus the EQHub Smart Thermostat—Wi‑Fi enabled and ideal for dual‑fuel setups via the Napoleon Home App.
- Media Filters: MERV 11 filters capture 85% of particles down to 0.3 microns—great for allergy or asthma sufferers.
- Ventilators:
- N75 HRV: Transfers fresh air and recovers up to 75% heat—ideal for mild, humid climates.
- N75 ERV: Adds humidity transfer, maintains indoor humidity between 30–50%—great for drier regions.
Both feature Whisper Quiet operation, diagnostic tools, and solid warranties.
About the Company
Founded in 1976 by Wolfgang Schroeter as Wolf Steel, Napoleon now builds many components in its Barrie, Ontario facility. Initially known for BBQs and fireplaces, the company now focuses on HVAC systems, emphasizing innovation and Canadian-made quality—designed for homeowners facing tough Canadian winters.
Want a custom quote on a Napoleon furnace? Fill out our online form and a local partner will get in touch.
Frequently Asked Questions
Where are Napoleon furnaces made?
Manufactured in Barrie, Ontario.
Are they powerful enough for harsh Canadian winters?
Yes—two-stage models with 96–97% AFUE can handle most conditions; single-stage models perform well in milder regions.
Are Napoleon furnaces good?
Absolutely. Designed for durability and efficiency, they feature corrosion-resistant parts, self-diagnostics, sound reduction, air purification, and modular construction.
How long do they last?
Backed by lifetime heat exchanger warranties and furnace replacement protections, Napoleon units are built to last 15 to 20+ years.
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