Choosing the correct heat pump size is critical for efficiency and comfort start with our
heat pump buying guide for the full decision process. An oversized heat pump short-cycles it heats or cools quickly then shuts off, a common cause behind
heat pump not working service calls. An undersized unit runs constantly and struggles on extreme weather days. see symptoms in our
heat pump not cooling in summer troubleshooting guide. Heat pumps are rated in BTU/h or tons (1 ton = 12,000 BTU/h) for both heating and cooling capacity. see our full
heat pump buying guide for efficiency ratings.